Remote Customer Support Representative

Job Code : TJ25020017-0001

Industry:

EU Emoney licensed Institution, offering personal and business money transfer accounts, cards and acquiring and processing..

JOB Details :

Job Description :

Responsiblities :
About Us

We are ZOLVAT an European licensed E-money Institution, "neobank", dedicated to providing top-notch service and an excellent customer experience. We value teamwork, integrity, and continuous improvement.

Key Responsibilities

Handle incoming customer inquiries via phone, email, or chat in a professional and friendly manner.
Identify and troubleshoot customer issues, providing timely solutions.
Document interactions accurately in our CRM system.
Collaborate with team members and other departments to resolve escalated issues.

How to Apply

Please send your CV/Resume and a brief cover letter.
Include your earliest start date and any relevant customer service or language experience.

Qualifications :

Language Skills: High level of English (written & spoken).
Communication: Strong customer service and interpersonal skills.
Experience: Previous customer support or call center experience is a plus but not required.
Tech-Savvy: Basic computer skills (email, chat, CRM software).
Attitude: Self-motivated, organized, and eager to learn.

Benefits :

Salary: based on experience and skill level
Opportunities for Growth: We value internal promotions and career development.
Flexible Work Environment: Remote work from home
Training & Support: Ongoing coaching to help you succeed in the role.

Application Details for Jobseekers

  • Violeta Teodoru
  • CEO
  • Tel : 0035799196411
  • Email : Scroll to see more emails

Employer's Contact Information

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