- Oversee and manage the customer support team, ensuring high performance, engagement, and development of team members.
- Strategy Development: Develop and implement customer support strategies that enhance the customer experience and drive satisfaction.
- Performance Monitoring: Track key performance indicators (KPIs) and analyze support metrics to identify areas for improvement and implement necessary changes.
- Training and Development: Design and facilitate training programs to equip team members with the skills and knowledge needed for success.
- Cross-Department Collaboration: Work closely with other departments (e.g., product, marketing, and technical support) to address customer issues and improve overall service quality.
- Customer Feedback Management: Collect and analyze customer feedback to inform improvements in support processes and enhance service delivery.
Customer Support TeamLead
Job Code : TJ24120006-0005
Updated : 17/01/2025
JOB Details :
- Position : Customer Support TeamLead
- Number of Openings : 1 Openings
- Job Type : Full Time
- Job Category : Customer Service / Support / Operator / PR
- Job Location : *Many Provinces , Many Province
- Salary (THB) : negotiale
- Experience : 2
Job Description :
Qualifications :
- 3+ years of experience in customer support or service management, preferably in the iGaming or gaming sector.
- Proven ability to lead and motivate a diverse team, fostering a culture of excellence and continuous improvement.
- Strong analytical skills to assess customer support metrics and drive data-informed decisions.
- Excellent verbal and written communication skills, with the ability to effectively interact with customers and stakeholders at all levels.
- Ability to identify issues, develop effective solutions, and implement best practices in customer support.
- A deep understanding of customer needs and a commitment to providing exceptional service.
- Must have: Fluency in Bahasa Indonesia and English
- Proven ability to lead and motivate a diverse team, fostering a culture of excellence and continuous improvement.
- Strong analytical skills to assess customer support metrics and drive data-informed decisions.
- Excellent verbal and written communication skills, with the ability to effectively interact with customers and stakeholders at all levels.
- Ability to identify issues, develop effective solutions, and implement best practices in customer support.
- A deep understanding of customer needs and a commitment to providing exceptional service.
- Must have: Fluency in Bahasa Indonesia and English
Benefits :
- Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.
- Vacation: 20 working days.
- Paid sick leave
- Learning Coverage
- Team Building programs
- Mental Health Programs
- Sport coverage
- Vacation: 20 working days.
- Paid sick leave
- Learning Coverage
- Team Building programs
- Mental Health Programs
- Sport coverage
Application Details for Jobseekers
- Olga Ole
- Tel : 785490185
-
Email : Scroll to see more emails
- Apply Job URL: https://forwardband.peopleforce.io/careers/v/96835-customer-support-teamlead
Employer's Contact Information
- Forward Band
- Thailand, Krung Thep Maha Nakhon, Khlong Toei, Krung Thep Maha Nakhon, Sukhumvit 24 Alley
เขตวัฒนา , กรุงเทพมหานคร 10110 - Tel : 785490185
- Website : https://forwardband.peopleforce.io/careers
Apply job online
Apply- Share :
Other Positions at Forward Band
| Position | Job Location |
|---|---|
| Affiliate Manager | *Many Provinces , Many Province |
| Influencer Marketing Specialist | *Many Provinces , Many Province |
| Sponsorship manager | *Many Provinces , Many Province |
| Marketing Copywriter | *Many Provinces , Many Province |